Privacy Policy

Last updated: 2026-10-23

Who we are

Dvarn Isiah Ireland trading as Isiah Handy Repairs (trading as Isiah Handy Repairs) is the controller responsible for your personal data.

Our address is 37 Cranmer road, London, England, CR0 1SR. You can contact us at admin@isiahhandyrepairs.co.uk.

This policy applies to our handyman and property maintenance services, including on-site installation services provided to consumers and businesses in England.

Personal data we collect

When you contact us or request our services, we may collect:

  • Your name
  • Your telephone number, email address and other contact details
  • The installation or service address
  • Details of the work you require
  • Information needed to arrange, provide and discuss the services
  • Correspondence and information you provide when making an enquiry or booking

We may also collect limited technical information needed to operate and secure our website.

Please do not provide unnecessary sensitive personal information when making an enquiry.

How we use your data

We use personal data to:

  • Respond to enquiries and requests for quotations
  • Arrange and carry out installation, handyman and property maintenance services
  • Communicate with you about appointments, access arrangements and the work
  • Manage payments, invoices, complaints and service records
  • Meet our legal and regulatory obligations
  • Protect our website, business and customers from misuse, fraud or security risks
  • Establish, exercise or defend legal claims

Lawful bases

Under the UK General Data Protection Regulation, we rely on the following lawful bases:

  • Contract: processing is necessary to provide services you have requested or to take steps at your request before entering into a contract
  • Legal obligation: processing is necessary for us to comply with legal requirements
  • Legitimate interests: processing is necessary for the proper operation, administration and security of our business, provided that our interests do not override your rights
  • Consent: where the law requires consent, we will ask for it and you may withdraw it at any time

Where you provide information voluntarily as part of an enquiry, we use it to respond to you and assess or provide the requested services.

Sharing your personal data

We may share personal data where necessary to operate our website and communicate with you. Our website hosting provider is OVHcloud, and our email provider is Migadu.

We may also disclose information where required by law, to establish or defend legal rights, or to protect our business, customers or others from fraud or security risks.

We do not sell personal data.

International transfers

Where personal data is transferred outside the United Kingdom by us or by a service provider, we will ensure that the transfer is made in accordance with UK data protection law. This may include relying on a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to standard contractual clauses, or another lawful safeguard.

You can contact us using the details above for further information about the safeguards applicable to a particular transfer.

How long we keep personal data

We keep personal data only for as long as it is reasonably necessary for the purposes described in this policy.

Enquiry and correspondence information is normally kept for as long as needed to respond to you, provide the requested services and manage any follow-up matters. Information connected with completed work, payments, complaints or legal matters may be kept for longer where necessary to meet legal, accounting, insurance or dispute-resolution requirements.

When personal data is no longer required, we will securely delete it or anonymise it.

Cookies

Our website uses only strictly necessary cookies and similar technologies needed for the website to function, remain secure and provide services you request.

We do not use optional analytics, advertising or marketing cookies through this website. Strictly necessary cookies do not normally require consent under the Privacy and Electronic Communications Regulations, but you can control cookies through your browser settings. Blocking necessary cookies may affect how the website works.

Your data protection rights

Subject to legal conditions and exemptions, you have the right to:

  • Ask for access to the personal data we hold about you
  • Ask us to correct inaccurate or incomplete personal data
  • Ask us to erase your personal data
  • Ask us to restrict how we use your personal data
  • Object to processing based on legitimate interests
  • Receive certain personal data in a structured, commonly used and machine-readable format
  • Withdraw consent where processing is based on consent
  • Complain about how we use your personal data

To exercise your rights, email admin@isiahhandyrepairs.co.uk. We may need to confirm your identity before responding. We normally respond within one month, although this may be extended where legally permitted because a request is complex or numerous.

Consumer services and cancellations

For consumer contracts, we aim to provide services with reasonable care and skill in accordance with the Consumer Rights Act 2015.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may give consumers a 14-day right to cancel a contract made at a distance or off-premises. If you ask us to begin services during that 14-day period, you may need to pay for the proportion of services supplied before cancellation. Once services have been fully performed after your express request and acknowledgement of the consequences, the cancellation right may no longer apply where the law permits.

Any cancellation terms and information provided for a particular service or contract will also apply, subject to your statutory rights.

Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time to reflect changes in our services, technology or legal obligations. The current version will be made available on this website.

This policy was last updated on 23 October 2026.

Complaints to the supervisory authority

If you are concerned about how we use your personal data, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection:

  • Website: https://ico.org.uk/make-a-complaint/
  • Telephone: 0303 123 1113
  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Governing law

This policy and any dispute relating to it are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory rights you may have as a consumer.